3. How can I check the status of my order? *Your order will be shipped 2 weeks after the order is placed for in stock items. Shipping times vary. Please contact us for Pre-Order processing times.
4.My discount code is not working, what do I do? We are sorry you are having trouble checking out, have you made sure the discount code was typed correctly? Discount codes are case sensitive. If it's still not working you can email us at CustomerService@peculeather.com. *You cannot combine a discount code with the bulk discount.
5. How do I wash my cap? It is best to hand wash and spot treat your cap with warm water and a light laundry detergent or OxiClean. Use a soft toothbrush or other small scrubber to rub the cleaner into the fabric. Rinse with warm water but don't submerge. Pat down with a towel to get rid of excess moisture while retaining the shape of the hat, and being gentle with logos. Air dry the cap on some sort of container (coffee jar, canister, a balled-up towel, etc.). This will ensure the hat’s shape stays true and doesn’t crinkle up. If you want to speed things up, use a small fan to blow air over it, or a hairdryer on the low setting.
6.Where is Pecu Leather Co based? We are solely an online brand based out of Austin, Texas.
7.Can you ship internationally or process international credit cards? We offer international shipping and accept all credit cards.
8.Can I cancel or change my order? We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.
9. Can I exchange my order? We do not accept returns on personalized items.
10. What do I do if my order is damaged? We are sorry to hear that your order arrived in less than pristine condition! Our customer service team will be more than happy to assist you. You can email us at CustomerService@peculeather.com.
Every product is handmade to order. Our goal is to have your order shipped within 2 weeks. Shipping times vary depending on location and selected shipping service. During peak and holiday seasons the ship time may be closer to 2-3 weeks. You will be provided with tracking when your items are shipped. If you have any questions or concerns please reach out.