FAQ

Frequently Asked Questions

1. My discount code is not working, what do I do? 
2. Can I use a discount code with the bulk discount?
3. Where is Pecu Leather Co based? 
4. Do you ship internationally or process international credit cards? 
5. How can I pay for my order? 
6. How long will it take me to get my order? 
7. How can I check the status of my order? 
8. Can I cancel or change my order? 
9. Can I exchange my order? 
10. What do I do if my order is damaged? 
11. How do I wash my cap?

 

1. My discount code is not working, what do I do? 

We are sorry you are having trouble checking out, have you made sure the discount code was typed correctly? Discount codes are case sensitive. If it's still not working you can contact us through any of our social media platforms or send us an email at CustomerService@peculeather.com.

2. Can I combine a discount code with bulk discount?

You cannot combine a dicount code with the bulk discount. 

3. Where is Pecu Leather Co based?

We are solely an online brand based out of Austin, Texas. 

 

4. Can you ship internationally or process international credit cards?

We offer international shipping and accept all credit cards.

5. How can I pay for my order?

Pecu Leather Co currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

6. How long will it take me to get my order?

All our products are hand made to order. Your order will be shipped 2 weeks after the order is placed for in stock items. Shipping times vary. Please contact us for Pre-Order processing times. 

7. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order by using our 'Track Your Order' page.

8. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated, check out our returns page.

9.  Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and make a new purchase for the item or items you want through our site. We do not accept return on personalized items. 

10. What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by sending us an email at CustomerService@peculeather.com

11.How do I wash my cap?

It is best to hand wash and spot treat your cap with warm water and a light laundry detergent or OxiClean. Use a soft toothbrush or other small scrubber to rub the cleaner into the fabric. Rinse with warm water but don't submerge.Pat down with a towel to get rid of excess moisture while retaining the shape of the hat, and being gentle with logos. Air dry the cap on some sort of container (coffee jar, canister, a balled-up towel, etc.). This will ensure the hat’s shape stays true and doesn’t crinkle up. If you want to speed things up, use a small fan to blow air over it, or a hairdryer on the low setting.